CommunicateNOW offers its customers (also known as subscribers), and their customers and users, the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. Communicate-NOW respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, Communicate-NOW reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Communicate-NOW has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing Communicate-NOW's services. This AUP will be revised from time to time. A customer's use of Communicate-NOW's services after changes to the AUP are posted on Communicate-NOW's web site will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Communicate-NOW cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because Communicate-NOW cannot monitor or censor the Internet, and will not attempt to do so, Communicate-NOW cannot accept any responsibility for injury to its subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.
When subscribers disseminate information through the Internet, they also must keep in mind that Communicate-NOW does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Communicate-NOW's network and may reach a large number of people, including both subscribers and non-subscribers of Communicate-NOW, subscribers' postings to the Internet may affect other subscribers and may harm Communicate-NOW's goodwill, business reputation, and operations. For these reasons, subscribers violate Communicate-NOW policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:
Spamming — Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Communicate-NOW, but also because it can overload Communicate-NOW's network and disrupt service to Communicate-NOW subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Communicate-NOW has the discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list.
Intellectual Property Violations — Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Communicate-NOW is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Communicate-NOW's policy to terminate the privileges of customers who commit repeat violations of copyright laws.
Obscene Speech or Materials — Using Communicate-NOW's network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. Communicate-NOW is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Communicate-NOW's network.
Defamatory or Abusive Language — Using Communicate-NOW's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
Forging of Headers — Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks — Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities — Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.
Facilitating a Violation of this AUP — Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.
Export Control Violations — Exporting encryption software over the Internet or otherwise, to points outside the United States.
Usenet Groups — Communicate-NOW reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
Other Illegal Activities — Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Other Activities — Engaging in activities, whether lawful or unlawful, that Communicate-NOW determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the subscriber. Communicate-NOW will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Communicate-NOW policy or applicable law. When Communicate-NOW becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.
Communicate-NOW also is aware that many of its subscribers are, themselves, providers of Internet services, and that information reaching Communicate-NOW's facilities from those subscribers may have originated from a customer of the subscriber or from another third-party. Communicate-NOW does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Communicate-NOW has the right to directly take action against a customer of a subscriber. Also, Communicate-NOW may take action against the Communicate-NOW subscriber because of activities of a customer of the subscriber, even though the action may effect other customers of the subscriber. Similarly, Communicate-NOW anticipates that subscribers who offer Internet services will cooperate with Communicate-NOW in any corrective or preventive action that Communicate-NOW deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Communicate-NOW policy.
Communicate-NOW also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Communicate-NOW urges its subscribers to assume that all of their on-line communications are insecure. Communicate-NOW cannot take any responsibility for the security of information transmitted over Communicate-NOW's facilities.
Communicate-NOW will not intentionally monitor private electronic mail messages sent or received by its subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Communicate-NOW may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Communicate-NOW may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Communicate-NOW assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Communicate-NOW may disclose subscriber information or information transmitted over its network where necessary to protect Communicate-NOW and others from harm, or where such disclosure is necessary to the proper operation of the system.
Communicate-NOW expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate Communicate-NOW policy. Finally, Communicate-NOW wishes to emphasize that in signing the service agreement, subscribers indemnify Communicate-NOW for any violation of the service agreement, law, or Communicate-NOW policy, that results in loss to Communicate-NOW or the bringing of any claim against Communicate-NOW by any third-party. This means that if Communicate-NOW is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against Communicate-NOW, plus costs and reasonable attorneys' fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including Communicate-NOW and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to firstname.lastname@example.org.
FAQ CAN SPAM Compliance
A visible and operable unsubscribe mechanism is present in all emails.
- Unsubscribe Link in footer of every message sent
Consumer opt-out requests are honored within 10 days.
- Opt-Out request from link in footer are immediate. Unsubscribe Utility provided for client to manually opt-out their clients. Using Utility opts clients out immediately.
lists also known as suppression lists are only used for compliance purposes.
- Opt Out list is unavailable in backroom to view/edit/delete.
Accurate from lines (including "friendly forms")
- All emails contain from in format of "Name <Email Address>
Relevant subject lines (relative to offer in body content and not deceptive)
- Up to Sender to make subjects relevant. If we receive complaints we will provide 1 warning before suspending account.
legitimate physical address of the publisher and/or advertiser is present.
- Up to Client to provide their contact info in each broadcast.
is present if the content is adult.
- CommunicateNOW does not allow use of its products for adult material
Sending behavior compliance
message cannot be sent through an open relay
- We use our own mail servers and not an open relay
A message cannot be sent to a harvested email address
- Clients agree to use on email addresses they have their clients opt in to.
message cannot contain a false header
- Message headers are set by the program and cannot be changed by the end user.
HOW DOES THE MAIL FLOW WORK?
Broadcast Email are sent from the Broadcast server using the CommunicateNOW SMTP Server directly to the clients mail server. Bounced messages are returned to the email address of the person who sent the broadcast for them to review and take appropriate action. Duplicate and Invalid Email address do to formatting are not sent. Emails viewed through a HTML browser where images are allowed to be view will update the status in the email broadcast status.
HOW IS OPT-OUT HANDLED?
Opt-Outs can be handled by the recipient by clicking the unsubscribe link on footer of any email broadcast they receive. You can also unsubscribe email addresses by using the “Unsubscribe Utility” in the backroom where you can provide a list of emails you with to unsubscribe or upload a text file with the email addresses in the text file.